Frequently Asked Questions
ABOUT THE SCANDI SUPPLY CO.
The Scandi Supply Co. is a design driven brand that produces Scandinavian quality products at honest prices to our valued clients. With a fine regard for detail, we are specialized in the areas of designer lightings, high-end vinyl flooring and delivering renovation solutions. In the process, we exercise thorough due diligence in the craftsmen that we work with to ensure quality assurance. Over the years, we have collaborated closely with selected interior designers and home owners to create the perfect Scandi home.
(1) Choose the product and selection that you want and click <Add To Cart>.
(2) Click on <Continue Shopping> if you require to select other products.
(3) After you have consolidated the items that you need, you may click on the <Shopping Cart> icon on the top right-hand corner of any page. Ensure that the products required are of the right selection and quantity.
(4) Proceed to <Checkout> at the bottom right-hand corner and complete your payment.
Enjoy free delivery on all orders above S$200 and pay only S$19.90 for delivery for orders under S$200.
There are absolutely no other hidden costs or fees.
We accept any of the following payment modes:
Via Direct Bank Transfer (Email us a screenshot of the Reference Number to firstname.lastname@example.org)
Account Type: OCBC BANK
Account No.: 712015742001
Via Cheque Payment (Email us a screenshot of the issued Cheque to email@example.com)
Please cross your cheque and make payable to “Scandi Supply Pte Ltd” and drop it into the Cheque deposit machine in any OCBC branch or visit us at our showroom. Kindly make an advance appointment with us before heading over as we may be out for delivery.
Via Credit Card/Debit Card
Card payments are processed through Paypal
We currently ship to any street addresses in mainland Singapore except restricted zones. If you wish for your order to be shipped to any other country, please write to us at firstname.lastname@example.org before making any payment.
The delivery time is approximately 5-6 weeks. If the orders are in stock, typically it may take only 1-2 weeks.
We deliver our orders through our in-house delivery team. Once the product arrives, our Representative will arrange the earliest possible date and time with you. Our Standard Delivery timing is Monday to Friday, between 9.30am - 5.30pm.
We will usually consolidate your orders in one single trip and deliver them together. Occasionally, we may deliver your items to you separately due to the nature of the products. In these instances, you will not be charged any extra delivery fees.
Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
For any changes/enquiries regarding your confirmed delivery schedule, kindly do so at least 2 days in advance so that we can make the necessary arrangements. We might not be able to accommodate any last minute changes and there is a S$30 delivery charge if we have to make a second trip.
In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within this month, your order will be cancelled without refunds.
The prices stated are exclusive of any lighting installation. If you are currently renovating your home, electrical installation would typically be included in the renovation quote and you may wish to check in with your designer or contractor.
To help you in your renovation or redecorating journey, Scandi Supply Co. offers other design and renovation services too.
You may email to email@example.com with your 1) name, 2) mobile contact and 3) services required, and our Representative will reach out to you.
PRIVACY & DATA PROTECTION NOTICE
Scandi Supply Pte. Ltd. may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).
We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, delivery, complaints, and feedback from you;
(d) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions;
(e) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(f) any other purposes for which you have provided the information.
We provide a 1-year product warranty on all our products. In the rare occurrence of any light malfunctions, a one-to-one exchange will be done. We reserve the right to refund or provide an exchange with an item of similar value in the event of stock unavailability. For the avoidance of doubt, the warranty does not apply to damaged items resulting from misuse, negligence, defective maintenance, normal wear & tear, incorrect installation, damage caused by third-party installers, or products damaged after delivery was made.
All goods will be meticulously checked and inspected before delivery of goods to ensure they are in good condition. If you have received an incorrect or defective item (which is extremely rare!), you can initiate an exchange by contacting us within 3 days of delivery, otherwise the products will be deemed to be received by you in good order and condition.
In the rare event an item is defective, a one to one exchange will be done as soon as we can. If a product that is ordered runs out of stock, we will inform you of the wait time and/or check with you if you may wish to replace with another product. In the event you do not wish to replace with another product, a full refund will be made to you.
For any other enquiries, you can contact us via our contact form. We will be in touch as soon as possible.